Salt Lake City, Utah -"A year after Dennis Keaton's new home was built, he said he noticed a
crack through the walkway leading to the back of his Clearfield house.
He said his warranty from Ivory Homes provided him with assurances that
these types of problems would be fixed. The problem, he said, was
getting Ivory Homes to actually fix the problem. Keaton said he had been calling since 2003 and nothing happened...After four years of no results, he was worried whether the warranty would still cover concrete replacement. That was when Keaton contacted The Deseret Morning News Help Line. Within four days of the Deseret Morning News contacting Ivory Homes,
Keaton received a call from an Ivory Homes field warranty, his walkway
was removed and a new one was poured. Keaton was correct about his warranty covering the replacement...
The most common reasons for cracked concrete are either a poor base upon which the concrete is poured or tree roots..."...
June 28, 2007