State agency making changes; But consumer groups contend panel protects home builders
Houston, TX. - "Duane Waddill was head of the Texas Residential Construction Commission just four days when he learned the state agency often criticized by consumer groups was about to be audited. But Waddill said he was already implementing changes that addressed some of the state comptroller's questions—changes he believed would quell consumer concerns that the agency doesn't do enough to protect homeowners...But consumer groups remain skeptical, saying the agency was created in 2003 at the behest of builders to reduce litigation by forcing consumers into a state-run dispute resolution process. Ultimately, the commission, which is mainly funded by fees it collects from builders, has created another hurdle for consumers who want their day in court, consumer advocates say...The agency has filed six cases with the State Office of Administrative Hearings against builders, ranging from failing to register with the commission to fraudulently applying for registration, according to the commission...Some 20 more cases could be brought next month, including those to enforce payment of civil judgments homeowners have gotten in court on their own, according to the agency...But consumer groups have criticized the agency's inability to force a company to make the repairs it recommends...The agency has received 1,406 complaints since its inception in the fall of 2003. As of late November, 297 have gone through the agency's dispute resolution process. The agency found construction defects in 195 of those cases, no defect in 16, and continues to work on the remaining cases...Last year, fees for consumers to request the resolution process were also dropped to a flat $250, replacing the previous system that charged the homeowner up to $650. And the builder registration fee was also increased to $500 from $125...Alex Winslow, director of consumer group Texas Watch, said homeowners shouldn't have to pay for the dispute process at all. He's also critical of the agency's governor-appointed board, which has many industry representatives on it — including John Krugh, who works as general counsel for Houston builder Bob Perry's company and helped craft the legislation that created the construction commission. 'I think the makeup of the board speaks for itself,' Winslow said. 'It's dominated by industry insiders, with Bob Perry's lawyer as one of the original appointees. I think that speaks to the agency's leanings.'...Janet Ahmad, president of Homeowners for Better Building, said no matter what changes the commission makes, the dispute resolution process still takes up to 150 days and remains a hurdle for consumers to pass before they can finally go to court. 'The whole premise of this is to wear down the homebuyer,' said Ahmad, who has been pushing for a home lemon law, similar to the one for cars."...
Jan. 8, 2006, 10:41AM




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